The quality and response time that FSB offers for support on Inventory II is among the best possible within the software market in general.
Anyone who has participated in the official Inventory II certification course is entitled to free technical and functional support on Inventory II.
To request support from FSB Development: Send an email to firstname.lastname@example.org
FSB Development is treating any support request with highest possible priority. This means that there is no severity graduation of support requests: they are per definition all categorized as severity 1. Because of that FSB Development aim at responding to any support request within 48 hours.
Depending of the nature of the problem FSB may choose to provide guidelines for fixing the problem or actual code in terms of xpo-files for import in the client environment.
For certain support requests FSB Development may require remote access to the environment where the problem has been detected. This is to fully understand the problem and to be able to provide a proper solution.